Optimize Your IT & Customer Service Operations with Our Comprehensive ServiceNow Services
At Croobox, we specialize in providing end-to-end ServiceNow solutions that help businesses streamline operations, enhance user experiences, and boost efficiency. Whether you’re looking to improve IT Service Management (ITSM), Customer Service Management (CSM), or customize workflows, we offer the expertise and solutions to maximize your investment in the ServiceNow platform.
Our team is skilled in configuring ITSM and CSM modules, automating workflows, developing custom scripts, and optimizing both the Now Mobile app and catalog items. No matter where you are in your ServiceNow journey—whether you’re implementing it for the first time or seeking to enhance an existing setup—we deliver tailored solutions to meet your business goals.
Our Key ServiceNow Offerings
Comprehensive ITSM & CSM Configurations
We provide tailored configurations for both IT Service Management (ITSM) and Customer Service Management (CSM) to optimize your operations.
Efficient Workflow Automation
Automation is key to boosting productivity. We design and implement automated workflows that handle routine tasks and complex processes, enabling your teams to focus on more strategic activities.
Custom Scripting & Widget Development
We create custom scripts and widgets that extend the functionality of your ServiceNow instance. Our development services are tailored to meet your specific needs, ensuring that your platform works exactly how you need it to.
Seamless Now Mobile & Catalog Integration
The Now Mobile app provides users with convenient, on-the-go access to ServiceNow’s services. We specialize in optimizing this app for your employees and customers, ensuring a seamless experience.
Our solutions streamline processes, improve service delivery, and enable you to provide faster, more efficient support to both employees and customers.
• ITSM: Streamline incident, problem, change, and asset management for greater operational control.
• CSM: Enhance customer satisfaction by automating case management, streamlining service requests, and enabling self-service options.
Our solutions eliminate manual efforts and reduce the likelihood of errors, helping your organization operate more efficiently.
- Streamline repetitive tasks to liberate your team’s precious time.
- Simplify complex processes with smart workflows designed for your unique business requirements.
From creating specialized widgets to modifying out-of-the-box features, we deliver unique solutions that improve performance and functionality.
- Custom scripts: Enhance workflows, notifications, and inbound/outbound actions.
- Widget development: Tailor your user interface with interactive and responsive widgets.
Additionally, we configure catalog items to enhance usability, making it easier for users to submit requests, access resources, and receive assistance.
- Optimize the Now Mobile app to improve user experience and operational efficiency.
- Configure catalog items for easy navigation and fast, accurate service delivery.
Our 4-Step Service Delivery Process
We follow a structured, four-step approach to ensure your ServiceNow implementation meets your business goals and delivers long-lasting value.
Discovery & Analysis
Our process begins with a detailed consultation and assessment of your current ServiceNow environment. We collaborate closely with you to gather requirements, identify areas for improvement, and pinpoint inefficiencies that can be addressed through automation, better workflows, and custom solutions.
Design & Planning
Using the insights gained from the discovery phase, we craft a customized solution tailored to your business needs. This includes planning the configurations, developing workflows, scripting, and integrating widgets and catalog items. We create a comprehensive roadmap that outlines the steps to implement your ServiceNow environment efficiently.
Implementation & Customization
Once the plan is finalized, our skilled team begins executing it. We configure ITSM and CSM modules, build out automated workflows, develop custom scripts, and integrate any required widgets or catalog items. Each step is carefully tested to ensure it aligns with your business requirements and delivers seamless performance.
Deployment & Support
After successful implementation, we deploy your customized ServiceNow solution and offer ongoing support to ensure its success. Our team remains available to address any issues, provide training to your staff, and make sure everything is functioning optimally. We are dedicated to ensuring smooth adoption and long-term success.
Why Choose Us for Your ServiceNow Needs?
At Croobox, we deliver proven results that enhance the functionality and performance of your ServiceNow platform. Here’s why businesses trust us:
- Tailored Solutions: We create custom configurations, workflows, and scripts that meet your specific business needs.
- Expertise in ITSM & CSM: Our team specializes in optimizing ServiceNow’s ITSM and CSM modules for greater efficiency and productivity.
- Automation & Integration: We streamline processes with workflow automation and integrate catalog items to enhance the user experience.
- Comprehensive Support: From implementation to post-deployment support, we ensure your system works seamlessly, with continuous optimization to keep you ahead of the competition.
Ready to transform your IT and customer service operations with ServiceNow? Contact us today to discuss your project and take the first step toward greater efficiency and business success.
Our Pricing Plans
Our Flexible Pricing
Additional Notes:
- Setup Fees: Initial setup fees may apply, typically ranging from $1,500 to $5,000 depending on the complexity of the implementation.
- Add-Ons: Organizations can choose from additional modules (e.g., IT Operations Management, HR Service Delivery) at varying prices based on their needs.
ServiceNow Support Plan for Small Configurations
If you’re looking for expert assistance with small configurations in ServiceNow, our tailored support plan is designed just for you. Perfect for organizations seeking to optimize their existing ServiceNow environment without the need for extensive overhauls, our plan offers focused solutions to meet your specific needs.
Why Choose Our Support Plan?
Expert Guidance: Benefit from the knowledge of certified ServiceNow professionals who understand the nuances of small configurations and can help you make the most of your system.
Customized Solutions: We work closely with you to identify the specific configurations needed to enhance your IT and customer service operations, ensuring that our solutions align perfectly with your business goals.
Efficient Implementation: Our team specializes in making quick, effective adjustments that can streamline processes, improve user experience, and maximize the functionality of your ServiceNow instance.
Key Features of Our Support Plan:
Targeted Configuration Assistance: Get support for specific tasks, such as adjusting workflows, managing notifications, or configuring catalog items or any other servicenow configurations.
Flexible Support Hours: Our plan includes dedicated hours each month, allowing you to request assistance as needed without committing to extensive contracts.
Timely Support: Experience responsive email and chat support for any queries or issues you may encounter, ensuring you can get help when you need it most.
Proactive Monitoring: We conduct regular check-ins to assess your system’s performance and suggest enhancements, keeping your ServiceNow environment running smoothly.
Cost-Effective Solutions: Our pricing structure is designed to be affordable, providing excellent value for organizations that need occasional support without extensive commitments.
Get Started Today!
If you’re ready to enhance your ServiceNow experience with targeted support for small configurations, we invite you to reach out. Our team is here to help you achieve your goals efficiently and effectively, ensuring you can focus on what matters most—growing your business.
Contact us today to learn more about how our support plan can help you optimize your ServiceNow instance!